PROFESSIONAL JOURNEY
EXPERIENCE
Building enterprise Salesforce solutions for industry-leading organizations with focus on scalability, performance, and user adoption.
CAREER JOURNEY
Professional Timeline
7+ Years of Salesforce Excellence
Business Systems Engineer / Salesforce Developer
Wayfair
2020 – Present
Boston, NJ
6 Years
SalesforceNetSuiteDealHub CPQ
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Salesforce Administrator / Developer
Nestle
2019 – 2020
Arlington, VA
1 Year
ApexPythonLWC
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CAREER START
DETAILED EXPERIENCE
Comprehensive breakdown of achievements and technologies
Business Systems Engineer / Salesforce Developer
Wayfair
Boston, NJ
2020 – Present • Full-time
Salesforce
NetSuite
DealHub CPQ
Zuora
+10
KEY ACHIEVEMENTS
Design, build, and operate integrations across Salesforce, NetSuite, DealHub CPQ, and Zuora using Workato and custom REST APIs, owning end-to-end patterns for lead-to-opportunity, quote-to-cash, and order-to-fulfillment flows
Built a DealHub CPQ → Salesforce → NetSuite quote-to-cash pipeline with automated quote generation, order validation, and billing handoff to Zuora, cutting quote cycle time by 25% and reducing order exceptions
Write automation scripts and data transformation logic in Python, JavaScript, and Apex to bridge gaps that platform tooling cannot address natively — webhooks, JSON payload mapping, and OAuth-based integrations
Deployed LLM-powered automations (Claude & OpenAI APIs) for case summarization and deal data enrichment, applying prompt engineering and agentic workflow patterns to eliminate manual toil for Sales and Support teams
Develop multi-step Workato recipes with structured error handling, retries, and observability; monitor integration health and drive root-cause analysis of failures to durable fixes, maintaining runbooks and operational documentation
Implemented Service Cloud solutions for high-volume ecommerce support — Flows, custom objects, validation rules, and LWC — improving case resolution efficiency by 35%
Partnered with DevOps and release management to build a Jenkins/GitHub Actions CI/CD pipeline, accelerating release cycles by 25%
Improved platform responsiveness by 45% through SOQL optimization, debug log analysis, and Salesforce Optimizer recommendations; partner with Sales, RevOps, and Finance stakeholders to translate requirements into well-scoped technical solutions
01
Salesforce Administrator / Developer
Nestle
Arlington, VA
2019 – 2020 • Full-time
Apex
Python
LWC
JavaScript
+6
KEY ACHIEVEMENTS
Directed migration of enterprise customer and distributor data from SAP into Salesforce via Informatica ETL, ensuring high data accuracy and business continuity with minimal operational disruption
Designed data flows and transformation logic (Apex, Python scripting) that kept business data accurate and consistent across systems without fragile point-to-point dependencies
Implemented Apex triggers, record types, and Flow automations to streamline customer onboarding, approval workflows, and billing operations; integrated Salesforce with payment processing platforms to securely manage payment and revenue-related customer data
Integrated Salesforce with SAP address validation services via SOAP APIs and with Azure Blob Storage via REST for secure document management and retrieval
Developed reusable Lightning Web Components (JavaScript/LWC) that simplified internal workflows and improved operational efficiency for support teams
Collaborated in Agile/Scrum with product owners, BAs, and engineering to deliver incremental Sales Cloud enhancements aligned to evolving business requirements
02
Enterprise
SOLUTIONS DELIVERED
25%
CYCLE TIME REDUCTION
75%
PERFORMANCE IMPROVEMENT
100%
PROJECT SUCCESS RATE